Elements and Performance Criteria
- Communicate work roles
- Roles and responsibilities of staff are clearly defined and documented.
- Skills of staff are accurately identified and matched with available tasks and duties.
- Requirements of jobs are clearly identified and communicated to personnel.
- Information on activities is developed and provided to personnel.
- Occupational Health and Safety (OHS) policy and procedural requirements for supervisors are effectively implemented.
- Coordinate activities
- Work activities are prioritised to ensure completion of tasks in accordance with available timelines.
- Work plans are developed to establish targets and objectives of activities, and to define tasks and timelines.
- Training and learning opportunities are identified and incorporated into work activities.
- Supervisory and reporting responsibilities are clarified and maintained in line with organisational requirements.
- Enterprise environmental policy and procedures for supervisors are effectively implemented.
- Maintain effective working relations
- Problems are recognised and addressed through discussion with work group.
- Assistance is sought from work group members when difficulties arise in achieving allocated tasks
- Discussion and information sharing is routinely used to communicate requirements of work activities through a participative approach.
- Disagreements and conflicts are managed constructively using appropriate conflict management strategies.
- Provide feedback
- Feedback is clear, constructive and provided promptly to individuals to support achievement of outcomes.
- Difficult situations are identified and negotiated to achieve results in line with organisational requirements.
- Team and individual performances are monitored regularly to ensure personnel are able to achieve goals.
- Supervisory structures and lines of reporting are maintained in accordance with organisational requirements.